FAQ
If your question isn’t covered here, contact us using the info below.
1. Product & Safety
Q: Are your children’s beds safe for toddlers?
A: Yes! All toddler beds have rounded edges (no sharp corners), sturdy frames (supports up to 100 lbs), and meet U.S. safety standards. Check Shopify product pages for age recommendations (most fit 2-5 years).
Q: Do the desks adjust to different heights?
A: Most styles are height-adjustable (from 22” to 30”)—grows with kids ages 3 to 12. Fixed-height desks (for younger kids) are also available; specs on Shopify.
Q: Are toy storage cabinets safe for small children?
A: Yes! Cabinets have soft-close drawers (prevents finger pinching) and anti-tip brackets (secures to walls). Avoid overloading top shelves—weight limits listed on Shopify.
2. Assembly & Care
Q: Do you include tools for assembling furniture?
A: Yes! All items (beds, desks, cabinets) come with a step-by-step manual and required tools (screwdrivers, Allen wrenches). Assembly takes 30-60 minutes for most pieces.
Q: How to clean the furniture (e.g., desk surfaces, chair cushions)?
A: Wipe wood/metal parts with a damp cloth and mild soap. Chair cushions (if fabric) are spot-clean only—avoid bleach. Dry fully before use to prevent damage.
Q: Can the children’s chairs support adult weight?
A: No—most chairs are designed for kids up to 80 lbs. Adult use may break the frame; weight limits clearly marked on Shopify.
3. Orders & Shipping (Shopify)
Q: How to track my furniture order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Orders” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 2695 N Pomelo Ave, Avon Park, FL, 33825. 3-5 business days (U.S. standard); 1-2 days (express, contiguous U.S. only). Large beds/cabinets may take 1 extra day.
Q: Is there free shipping?
A: Yes—free standard shipping on all U.S. orders over $120 (applies to beds, desks, cabinets, chairs).
4. Returns & Exchanges
Q: What if the furniture arrives damaged (e.g., cracked desk)?
A: Email Brandi5Hall@outlook.com within 48 hours with photos. We’ll send a replacement part or full item, plus cover return shipping.
Q: Can I return a bed if it’s too big for my child’s room?
A: Yes—within 30 days, as long as it’s unassembled and in original packaging. You pay return shipping, and we’ll process a refund (minus 7% restocking fee).
5. Other Questions
Q: Do you offer matching furniture sets (e.g., desk + chair + cabinet)?
A: Yes! Look for “Kids’ Room Sets” on Shopify—coordinated styles in the same color (white, natural wood, pastels) for a unified look.
Q: Can I get replacement parts (e.g., missing screws for a cabinet)?
A: Absolutely—email us with your order number and the part needed. We’ll send replacement parts for free (within 6 months of purchase).