Shipping Policy
This policy applies to shipping for our children’s beds, desks, toy storage cabinets, and chairs via our Shopify store. For support, use the contact details below.
1. Shipping Coverage
We currently ship exclusively within the U.S. (including Alaska and Hawaii). Remote rural areas may incur surcharges—you’ll get a checkout alert if applicable (common for large items like children’s beds).
2. Fulfillment & Delivery
- Hub Location: Orders dispatch from our Avon Park facility (2695 N Pomelo Ave, Avon Park, FL, 33825) or partner warehouses.
- Timeline: 3-5 business days (standard delivery); 1-2 business days (express delivery, U.S. contiguous states only). Larger items (e.g., full-size children’s beds, tall toy cabinets) may take 1-2 extra days for handling.
- Protective Packaging: Children’s beds/desks: Thick cardboard + foam corner guards (prevents frame scratches); toy cabinets: Bubble wrap for glass panels (if included); chairs: Padded covers (shields soft padding from moisture).
3. Shipping Fees
- Free standard shipping on all U.S. orders over $120 (applies to all furniture types, including large beds).
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Orders under
9.99 (standard shipping);15 fee for Alaska/Hawaii (covers long-distance transit for bulky items).
4. Tracking & Support
A tracking number is emailed once shipped. Check status in your Shopify account or our “My Orders” page. For delayed deliveries or damaged items (e.g., cracked desk surfaces, bent bed frames), email Brandi5Hall@outlook.com with photos (include item name/order number).
5. Key Notes
- Delivery Appointments: For large items (e.g., children’s beds), carriers may contact you to schedule a delivery window—provide a reachable phone number at checkout.
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Address Accuracy: Double-check shipping details. Wrong addresses cause delays—
30).